Endless Metals
Endless is a scrap metal recycling company that has been operating for over four years. They currently have two sites in Auckland and serve a range of customers, from residential and trade to commercial, building, demolition, waste management and auto wreckers. They process the scrap metal on their site and export it to various countries for processing and repurposing.
The Challenge:
Endless exploded onto the market and were much busier than expected. In the time they’ve been operating they’ve had challenges to face such as the implications of Covid, and operating during lockdowns (as we all have). More recently bedding in new HR and payroll software has been a factor with a longer than expected handover time, and slow response from the third party app team. Managing payroll and HR of a team of up to 50 staff across two sites is challenging at the best of times so they really needed a strong payroll partner.
The Solution:
Endless wanted to focus on their core expertise and knew they had to outsource their Payroll systems. Engaging with Top Flight meant they had support during all the various business challenges as well as a partner who could offer great technology options and support to streamline the operation. In particular, they needed a system that would track time and attendance.
“We knew we needed a payroll partner who could offer a strong digital solution. We needed someone who could completely handle it. Top Flight picked it up, set it up, and ran with it for us. It was a win. Quick, easy and efficient delivery”
– Lesa Cheesman, National Manager - Safety & Talent
Yasmin Patel, Software & Payroll Consultant from the Top Flight team is the direct contact for Lesa Cheesman at Endless. Working together initially with iPayroll, they streamlined the payroll system – from implementing a timekeeping app and doing away with paper timesheets to using Google Sheets as the one source of truth for payroll status and keynotes. Recently the Endless payroll has moved to a new system which proved to have some teething issues. Top Flight has worked alongside Endless to ensure problems were sorted quickly, and have suggested clever workaround solutions. At times Yasmin has been able to solve the issue herself well ahead of the external software team.
The Outcome:
“Top Flight absolutely had our back the whole time during Covid (amongst other challenges). It was really challenging trying to navigate what’s ok and what’s not ok. e.g. Who’s working from home? No payroll system was set up for any of that. Top Flight never said ‘that’s too hard’, rather ‘let us work it out for you’. We think of Yasmin as part of our team, she is indispensable.”
Endless have a partner they can rely on for the long haul. For more than four years Top Flight has helped steady them through periods of growth and various challenges – going above and beyond. Not only do they process the weekly payroll data and reports but they advise, customise, and actively problem-solve to ensure efficient payroll operations. Hours have been saved across the Endless team both in the HR office, and on-site by workers using the app. The future is looking bright for Endless - with a clear strategy, strong systems, and partners like Top Flight in place.
www.endless.co.nz
